At ABZU Perfumes, customer satisfaction is important to us. We take great care in ensuring every order is carefully packed and delivered in excellent condition. Please read our Returns & Refund Policy before making a purchase.

Returns

Due to the nature of fragrance products and for hygiene and safety reasons, we do not accept returns or exchanges on opened or used perfumes.

You may request a return only if:

  • The product received is damaged during transit.
  • You received the wrong product.
  • The product is defective upon delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Include the original packaging, box, and accessories.
  • Be reported within 48 hours of receiving your order.
  • Be accompanied by proof of purchase.

Quality Guarantee

Every ABZU fragrance undergoes quality inspection before dispatch. If your order arrives damaged or defective, we will work with you to resolve the issue promptly through a replacement or refund, subject to our policy.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

Our team will review your request and provide a suitable resolution as quickly as possible.

Refunds

Once your return request has been reviewed and approved, your refund will be processed using the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or bank.

Non-Refundable Items

Refunds or exchanges cannot be provided for:

  • Opened or used perfume bottles
  • Products damaged due to misuse or improper handling
  • Items purchased during promotional or clearance sales (unless damaged or incorrect)
  • Orders with incorrect shipping information provided by the customer

Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

If your order has already been dispatched, it cannot be cancelled.

To request an order cancellation, please contact us as soon as possible after placing your order.

Exchange Policy

Exchanges are only available if:

  • You received an incorrect product.
  • The item arrived damaged or defective.

We do not offer exchanges for fragrance preference or change of mind.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

ABZU Perfumes

Address:
Al Othman Building, Door No. R07, Ayal Nasir Street, Deira, Dubai, United Arab Emirates

Email: contact@abzuperfumes.com

Phone: +971 56 579 7546