FAQ
Frequently Asked Questions (FAQs)
Welcome to the ABZU Perfumes FAQ. Here you'll find answers to some of the most common questions about our fragrances, orders, shipping, and customer support.
Products & Fragrances
ABZU Perfumes is a premium fragrance brand offering high-quality Eau De Parfum fragrances inspired by some of the world's most admired scent profiles. Every fragrance is crafted with a rich 40% perfume oil concentration for exceptional performance and longevity.
Our fragrances are crafted with an impressive 40% perfume oil concentration, providing a richer scent experience, excellent longevity, and remarkable depth.
Longevity varies depending on skin type, weather conditions, and application. Most ABZU fragrances provide long-lasting performance, with many lasting 8–16 hours under normal conditions.
Yes. All ABZU fragrances are Eau De Parfum (EDP) and are crafted with a rich 40% perfume oil concentration.
Our collection includes men's, women's, and unisex fragrances. Each product page clearly indicates the fragrance category and scent profile.
Yes. Our fragrances are inspired by well-known fragrance profiles while offering their own unique interpretation and premium fragrance experience.
Orders & Payments
Simply browse our collection, add your favorite fragrance to your cart, and proceed to our secure checkout to complete your purchase.
We accept secure payment methods available during checkout. Available payment options may vary depending on your location.
Yes, provided your order has not yet been processed or shipped. Please contact us immediately if you wish to cancel your order.
Please contact us as soon as possible after placing your order. We will do our best to update your information before the order is processed, but changes cannot be guaranteed once shipping has begun.
Shipping & Delivery
We currently ship across the United Arab Emirates and selected international destinations.
Estimated delivery times:
- UAE: 1–3 business days
- International: Delivery times vary depending on the destination and courier service.
Once your order has been dispatched, you will receive a confirmation email or message containing your tracking number.
Shipping charges are calculated automatically during checkout based on your delivery location.
Returns & Refunds
For hygiene and safety reasons, we cannot accept returns on opened or used perfumes.
Returns may be accepted only if the product is damaged, defective, or incorrectly delivered.
Please contact our customer support within 48 hours of receiving your order and provide your order number along with photos of the product and packaging.
Fragrance Care
Store your fragrance in a cool, dry place away from direct sunlight, heat, and humidity to help preserve its quality.
For the best performance, apply perfume to pulse points such as:
- Wrists
- Neck
- Behind the ears
- Inside elbows
Avoid rubbing the fragrance after application, as this may affect its development.
Perfumes naturally evolve over time. The scent changes as the top, heart, and base notes develop, creating the complete fragrance experience.
Contact & Support
We're always happy to help.
Address
Al Othman Building, Door No. R07, Ayal Nasir Street, Deira, Dubai, United Arab Emirates
Phone
+971 56 579 7546
Our customer support team is available during regular business hours to assist you with product inquiries, orders, shipping, and general support.