Last Updated: June 2026

At ABZU Perfumes, we strive to process and dispatch orders as quickly as possible. Please review our Cancellation Policy before placing your order.

Order Cancellation

You may request to cancel your order before it has been processed or shipped.

If your cancellation request is approved, a full refund will be issued to your original payment method.

Orders Already Processed or Shipped

Once an order has been processed, packed, or handed over to our shipping partner, it can no longer be cancelled.

If you no longer wish to keep the product after delivery, please refer to our Returns & Refund Policy.

How to Request a Cancellation

To request an order cancellation, please contact our customer support team as soon as possible with the following information:

  • Order Number
  • Full Name
  • Registered Email Address
  • Reason for Cancellation (Optional)

You can reach us at:

Email: contact@abzuperfumes.com

Phone: +971 56 579 7546

Refunds for Cancelled Orders

If your cancellation request is approved before shipment:

  • Your order will be cancelled.
  • A full refund will be processed to your original payment method.
  • Refunds typically take 5–10 business days, depending on your bank or payment provider.

Orders That Cannot Be Cancelled

Cancellation requests cannot be accepted if:

  • The order has already been packed or shipped.
  • The order has been delivered.
  • The cancellation request is received after dispatch.

Changes to an Order

If you need to update your shipping address, contact number, or other order details, please contact us immediately after placing your order.

While we will do our best to accommodate changes, we cannot guarantee modifications once the order has entered the processing stage.

Contact Us

If you have any questions regarding order cancellations, please contact us.

ABZU Perfumes

Address:
Al Othman Building, Door No. R07, Ayal Nasir Street, Deira, Dubai, United Arab Emirates

Email: contact@abzuperfumes.com

Phone: +971 56 579 7546